About this book
The "Guardian's" consumer expert Anna Timms offers invaluable advice on complaining effectively and getting results.
When was the last time you thought you deserved a refund? Or wanted to complain about the service you were getting? Whether it's insurance providers, internet services, travel agents or utility companies, this book shows you what can go wrong when, how to arm yourself against disaster and, should you fall victim, how best to get things fixed.
About this author
Anna Tims has been writing the Guardian's 'Dear Anna' column, championing consumer rights, for ten years.